Anderson Technical Services, Inc. is committed to bringing you a consistently high level of service. We are an indispensable asset to over 40 successful enterprises.

We provide the following services:

When you purchase Symphony we provide all the help you need to get it up and running in a timely and efficient manner.  We begin by building your system and installing it on our host server.  Then we work with one or two of your key personnel to collect and load the data and keywords that you will use as you work with Symphony.  The final step of installing Symphony on your work stations and laptops can be done by your personnel with our phone support or for a small fee we can we come to your store(s) to install and set up the required software on your PCs and Laptops for you.

You can install the software on up to 5 of your PCs and Laptop in about a half day.  The process is straight forward and simple:

install the Lotus and Symphony software you'll need
test to ensure that you have a good connection to the Internet and our host server
download the latest catalog and software updates

Depending on the billing system you use, we may be able to create a custom interface to pull out some of the data already in it to speed up the initial loading process.

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Anderson Technical Services, Inc., the exclusive distributor, developer and support organization for Symphony, got its start as a software consulting company.  In fact, that is how they discovered Symphony.  They have not and will not abandon those roots.  Anderson Technical Services, Inc.'s consultants have been developing Lotus Notes and Domino applications since 1994 for customers the world over.  Some customers have been huge conglomerations while other have been small, local mom & pop shops.

Anderson Technical Services, Inc. can build custom applications for your organization according to your specifications.  They can also develop links from Symphony to other applications that you may already have in-house, transferring data back and forth between the two.

While not necessarily recommended, Anderson Technical Services, Inc. consultants can also customize Symphony to your specific needs. Customizations need to be carefully planned and implemented, otherwise future updates and upgrades could destroy your customization, your customization may not work properly with the revised application or you may not be able to receive updates and upgrades. However, given the proper resources customizations could function very well around and amongst the standard Symphony application.

See the Contact page for information about how to contact Anderson Technical Services, Inc.

We are not shy about saying that you will want and need training in the use of Symphony.  It is a system that provides the greatest return on investment as more and more people use it in your organization.  Many departments are affected by Symphony including:
    Rehab Sales & Customer Service
    Assembly & Repair
    Accounts Receivable
    Management
    Marketing

Everyone in your Rehab sales and customer service area should have Symphony running on their workstation and at least one person in each of the other groups should also be running Symphony.  Why?  Because as new equipment is sold and delivered to your customers, the other departments are responsible for doing things that support those sales.  For examples, every new chair is assembled before it is delivered and every chair that is delivered is billed.  Management has a wide array of reports that show the work being performed.  And Marketing can mine the database for information about referral sources.

We can provide a limited amount of start-up training via the phone.  Our on-site training, however, is customized to your specific needs.  We find that training at your facility and at your workstations provides the best results.  That way you are doing real work in a real environment.  Of course, if you feel that your real environment will cause too many distractions, we will be happy to set up a training environment at an offsite facility.

Call our sales team to learn more about what we can provide to you in terms of training and support at (610) 469-3131 or Sales@AndersonTechs.com.com.